Returning Policy for Mall of Cosmetic

Effective Date: 07/06/25

At Mall of Cosmetic, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes a return may be necessary. Please read the following policy carefully to understand the terms and conditions surrounding returns.

1. Return Eligibility

To be eligible for a return:

  • The item must be in its original, unused, and unopened condition.
  • The return must be requested within 7 days from the date of delivery.
  • The product must be purchased directly from our website, MallofCosmetic.pk.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used cosmetic products due to hygiene and safety reasons.
  • Sale or clearance items.
  • Gift cards.

3. How to Initiate a Return

To initiate a return:

  1. Contact us at mallofcosmetic@gmail.com or call us at +92 3187592812 within 7 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. We will send you instructions on how to proceed with the return.

4. Return Shipping Costs

  • If the return is due to a defect or an error on our part, we will cover the return shipping cost.
  • For other returns, the customer will be responsible for the return shipping costs.

5. Refunds and Processing Time

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed through the original payment method within 7-10 business days.

6. Exchanges

If you wish to exchange an item, please follow the same process as a return, and we will assist you with a replacement, subject to product availability. If the new item has a higher price, we will charge the difference.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at mallofcosmetic@gmail.com or call +92 3187592812. We will arrange for a replacement or a full refund, including any shipping charges.

8. Contact Us

For any questions or assistance regarding returns, please reach out to us at:

Mall of Cosmetic
Email: mallofcosmetic@gmail.com
Phone: +92 3187592812
Address: Lahore, Punjab, Pakistan